Why scaling e-commerce brands choose Richpanel over Kustomer?
Kustomer is a good choice if you are looking for a traditional helpdesk. Not a great option for an agile E-commerce business. Richpanel is built to solve problems that are unique to E-commerce CS teams.
customer service experiences
Richpanel is truly rich in all that this program offers. It pulls every platform that customers use to contact our business into one place. Richpanel cuts down the time it takes for agents to collect information and provides self-service to the customers, reducing the number of messages coming in.
What makes Richpanel the obvious choice
Richpanel helps ecom stores build self-service portals similar to what you see on Amazon.
Instantly resolve 50% of the common customer queries with an Amazon-like customer service interface where customers can actually perform actions like track, cancel edit and return etc.
With complete customer and order history, macros, customizable customer side bar for order actions in the same window, Richpanel makes it easy for agents to organize and prioritize customer queries.
Let agents convert more visitors into purchases effortlessly with personalized nudges and live chat. Personalize at scale with macros and canned responses.
See What leading E-commerce Brands have to say about their switch to Richpanel.
"Look no further! Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. Instead of hiring more employees, we were able to leverage Richpanel so our agents could better handle the workload and also make work enjoyable for them!"
"We previously used both Gorgias and Zendesk and Richpanel blows them out of the water. Not only is the interface much cleaner, but the functionality and reporting are more robust. Our CS has markedly improved since switching to Richpanel because of the self-service option."
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" I'm really, really proud of our customer service team’s achievements. Richpanel’s automated workflows played a big part in achieving those numbers and growing our business. Not to mention all the money they saved us by allowing us to cut our customer service staff in half. "
Don't take our word for it
Hear from our customers who made the switch
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Richpanel is built to provide the defense that your support team needs against increasing ticket volume.
Integrate apps like Klaviyo, Returnly, Loop returns, Yotpo, Aftership, Smile etc. and streamline customer support. Take actions without leaving your help desk window.
Gain visibility into customer service with insights like Revenue from support, Resolution time, CSAT, and agent performance and improve support operations tremendously.
Platform limitations shouldn’t define your CX strategy or hiring plans. Scale seamlessly with Richpanel without worrying about paying for add-ons, extra seats, or hiring an external agency to manage the tool.
You pay for what you use. We are designed to scale with you.
Feature Comparison
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You are not alone. Nearly 50% of our customers have been there. We’re with you every step of your way - From migration, implementation, and beyond.
White-gloved onboarding assistance which includes studying 200+ support scenarios and creating self-service flows before you go live.
Easily migrate from your outdated helpdesk. We also offer contract buyouts to help you not delay the inevitable switch.
Easily migrate your orders, customers and tickets into Richpanel.
We practice what we preach. Expect exceptionalcustomer support 24x7.
Honest pricing
Select a scenario below to see how our pricing compares with Kustomer
- Kustomer has limits for social media DMs and conversations as well as custom workflows for some pricing plans.
- Richpanel & Kustomer use 3rd party integrations for phone services.
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Gladly Sidekick is priced at $0.60 per assisted conversation. Richpanel Sidekick is currently free.
- Richpanel uses 3rd party integrations for phone services.
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Kustomer has limits for social media DMs and conversations as well as custom workflows for some pricing plans.
- Richpanel & Kustomer use 3rd party integrations for phone services.
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Kustomer has limits for social media DMs and conversations as well as custom workflows for some pricing plans.
- Richpanel & Kustomer use 3rd party integrations for phone services.
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
Honest pricing
Select a scenario below to see how our pricing compares with Kustomer
- Kustomer has limits for social media DMs and conversations as well as custom workflows for some pricing plans.
- Richpanel & Kustomer use 3rd party integrations for phone services.
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Kustomer has limits for social media DMs and conversations as well as custom workflows for some pricing plans.
- Richpanel & Kustomer use 3rd party integrations for phone services.
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
- Kustomer has limits for social media DMs and conversations as well as custom workflows for some pricing plans.
- Richpanel & Kustomer use 3rd party integrations for phone services.
- Order to Ticket Ratio: 2:1
- Self-service resolution rate: 20%
- Channel-wise split: Email (45%) : Live Chat (30%) : Phone (15%) : SMS (10%)
