Aeons lets AI resolve 63% of conversations end to end.

Aeons returned about five full-time agents of capacity to its team while AI CSAT ran at 4.39, above the team’s 4.33. Higher-risk replies keep a human review.

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4.7 on G2 Shopify

4.8 on Shopify

63%Of conversations, resolved end to end by AI.

4.39/5AI CSAT, above the team’s 4.33.

~5 FTEOf capacity returned to the team.

Routine email runs alone. Risk gets a human review.

Two operating paths, one policy layer, written by the Aeons team up front.

Aeons Ancient Roots olive oil on a Tuscan table

Path 1

Autonomous for repeat work

Delivery, subscriptions, returns and product questions close end to end, with no human touch.

Path 2

Human review for risk

Legal, financial, complaint and sensitive replies get a person before send.

Always

QA on every conversation

The first miss was tagging, not a reply. An approved tag list fixed it, and reporting came back clean.

“Our inbox was dominated by repeat topics with repeat solutions, so it’s been good to see the Richpanel AI agent absorb a meaningful share of our volume from day one.”

DanHead of CX, Aeons

The majority of conversations, at higher satisfaction.

The AI owns Repeat topics, end to end Delivery, subscriptions, returns and product questions. 63% of conversations need no human touch.

The team owns Everything with real risk Ingredient, dosage, legal, financial and complaint replies are reviewed by a person before they send.

SOC 2 Type IIHIPAA auditedGDPR compliantRead our trust overview →

From Aeons’ live Richpanel reporting, a 42-day window ending May 26, 2026. Reviewed and approved by Aeons.

Same setup, on your tickets. Or every dollar back.

50% AI automation in 30 days

30% lower total bill In writing, from day one.

$0 risk to you Full refund if we miss.

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