Multichannel help desk

All Your Channels In One Place

No more switching applications. Richpanel allows your support team to manage all communication channels from one place.

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Customer Sidebar

Customer Information at Your Fingertips

Show customer context from all your apps next to each conversation. Make agents faster.

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LIVE CHAT SOFTWARE

Convert More Visitors with Live Chat Assistance

Live Chat software & proactive campaigns that engages high intent visitors, capture contact details and connects them with available agents.

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WORKFLOWS & AUTOMATIONS

Increase Support Team Efficiency

Automations

Automate routine tasks like spam filtering, auto-tagging, and ticket assignment. Streamline your processes to minimize repetitive work, helping agents focus on resolving complex issues and improving response times.

Workflows

Design custom workflows using rules and triggers to automate actions like ticket routing, response templates, and customer notifications. Create efficient paths to handle common scenarios without manual intervention.

Bots

Leverage AI-powered bots to handle initial customer interactions, collect relevant data, and provide automated responses to frequent queries, ensuring customers receive prompt support even outside business hours.

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Increase Support Team Efficiency

Automations
Workflows
Bots

Automate routine tasks like spam filtering, auto-tagging, and ticket assignment. Streamline your processes to minimize repetitive work, helping agents focus on resolving complex issues and improving response times.

Design custom workflows using rules and triggers to automate actions like ticket routing, response templates, and customer notifications. Create efficient paths to handle common scenarios without manual intervention.

Leverage AI-powered bots to handle initial customer interactions, collect relevant data, and provide automated responses to frequent queries, ensuring customers receive prompt support even outside business hours.

And so much more

MacrosInternal Notes & CollaborationSearch & FiltersList ViewPersonalize Customer SidebarTeamsRoles & PermissionsAssignment RulesRound Robin & Balanced AssignmentCustom Fields & TagsAPI & WebhooksSupport AnalyticsSelf-Service AnalyticsTeam Performance AnalyticsRevenue from Support AnalyticsCSAT Analytics

Let us help you crush your CX goals!

Book a demo and see how easy it is to reduce costs, improve CSAT, and love your Helpdesk again. Remember, if we don’t deliver results, you get a full refund!

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Start free trial

Get our Automation Success Kit and we’ll guarantee results.

Guaranteed 30% automation within first 60 days, else receive a full refund.

We get it, moving sucks.

You have to spend time in the setup, migrate your data and convince your team - which is never easy!

We built tools & resources specifically to make it easier for you to switch.

Get up and running in a week!

1. Easily migrate your data

Richpanel's migration wizard will seamlessly import your data from help desks like Zendesk, Gorgias, Help Scout and Kustomer.

2. Learn the platform in an hour

These snappy videos are your express train to mastering Richpanel. Get your team from newbie to ninja in less than 60 minutes.

3. Setup automations & self-service

We built this Onboarding Guide, derived from our experience with 2,000+ brands, you will be up and running in a day.

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Automation Success Kit

$5,000 $2,000Holiday Prep offer

Complete migration in 2 weeks

Complete migration in just 2 weeks!

AI Analysis of past conversations

Identify top contact drivers

Create self-service flows to automate repetitive queries

Website and email updates to increase self-service adoption

Guaranteed 30% automation within first 60 days

Book a demo