Pricing

Pay Less, Automate More.

30% guaranteed savings vs Gorgias/Zendesk/Fin. 50% fewer tickets in 30 days.

AI handled conversations
Equivalent to hiring 1 agent.
$200
Helpdesk seats
For your human team. $100/seat per month.
$100
Your monthly bill
$300
Book a demo →
  • ~$0.20 per AI handled conversation
  • Save $400/mo vs Gorgias, $295 vs Fin
  • 50% of tickets resolved by AI in 30 days, or your money back
  • Every channel: email, chat, social, SMS, WhatsApp, voice
  • Trained on your policies. Escalates to your team when stuck
  • One-click migration from Gorgias, Zendesk, and more, done for you
Try our pricing calculator

Real results

Proof, not promises.

Sean Frank, CEO of The Ridge
The Ridge

Cost per ticket dropped 70%. CSAT lifted from 88% to 96%.

Sean Frank

CEO, The Ridge

70%Drop in cost per ticket
$500kAnnual savings
Cody Plofker, CEO of Jones Road Beauty
Jones Road Beauty

First BFCM in years with zero backlog after the holiday surge.

Cody Plofker

CEO, Jones Road Beauty

18 → 10Agents (revenue up)
25% → 11%Ticket-to-order ratio
Matt Bertulli, CEO of Pela Case
Pela Case

50% cost savings. Trustpilot lifted 2.2 to 4.4.

Matt Bertulli

Co-founder & CEO, Pela

50%SaaS cost savings
2.2 → 4.4Trustpilot, organic
Mehtab S. Bhogal, Co-founder of Karta Ventures
Karta Ventures

Moved 3 brands to Richpanel. 72% drop in tickets on one.

Mehtab S. Bhogal

Co-founder, Karta Ventures

72%Decrease in ticket volume
3 brandsOne platform

Compliance First

Secure by design.

Powering customer support for 3,000+ businesses since 2020. Independently audited across SOC 2 Type II, HIPAA, and GDPR. Penetration-tested annually. See the full trust center →

SOC 2 Type II

Audited annually

HIPAA

Third-party audited

GDPR

Audited · EU-ready

AES-256 Encryption

At rest · TLS A+ in transit

99.9% Uptime

AWS · 3 availability zones

Annual third-party penetration tests Zero-trust corporate network Continuous vulnerability scanning SAML SSO · 2FA · RBAC

FAQ

What if it doesn't hit 50%?
You get every dollar back. We set it up on your real business, with your rules and tools. If the AI doesn't resolve at least half your conversations on its own in 30 days, we refund you. No proration, no fine print.
Will the AI sound robotic?
No. It learns your brand voice from your website, your past tickets, and your help center. The most common reaction on the demo, often from people burned by other AI tools: "that's actually good." See it on your own brand in the demo.
How does pricing work?
Two things. Each person on your team who uses the helpdesk is $100 a month. The AI is about 20 cents per conversation it handles, with a $200 monthly minimum. No plans or tiers to pick. A common starting setup, one AI agent plus one seat, is about $300 a month.
Do I have to sign a yearly contract?
No. You can pay yearly for the lowest price, pay monthly, or pay as you go. Yearly saves the most. Pick what fits, and change how much you use anytime.
What happens when I hit my monthly limit?
Conversations go to your human team. You can add more anytime in $100 blocks for instant AI capacity. No plan change needed.
Do unused conversations expire?
Your volume is monthly. If you don't use it all, you get extra time after the month ends: 15 days on monthly billing, 90 days on yearly. After that, unused volume expires.
Will it make things up?
Four safety checks. Before it talks to anyone, we test it on 1,000+ practice questions from your own rules. A second AI checks every reply before it sends. Refunds and cancellations follow exact steps, not guesses. When it's unsure, it hands off to a person. It only answers from your data.
We tried AI chatbots before and they were terrible.
So did most of our customers. Old bots followed simple scripts. Richpanel uses top AI models like Claude and GPT, trained on your real orders, policies, and history. It thinks, it doesn't guess. And when it's unsure, it asks a human. Night and day.
Can I control what the AI is allowed to do?
Yes, fully. You choose which actions need a human's OK, like refunds and cancellations, and which the AI can do on its own, like order status and tracking. Your rules are its playbook.
Do you move our old helpdesk data over?
Yes. Past tickets, contacts, custom fields, macros, and tags all come over. Macros become AI playbooks. Tags train its voice. Most teams go live in 3 to 7 days with no downtime.
Which channels and tools do you support?
Email, live chat, social messages, WhatsApp, SMS, and marketplaces, all in one inbox. Deep links with Shopify, Loop, Recharge, TikTok Shop, AfterShip, and more. Need one we don't have? Just ask.
How long does setup take?
Give us your website link. The CX Manager AI builds your full setup in one chat. About 20 minutes on average.
Our volume is low, under 50 tickets a day. Is this worth it?
Honestly, it pays off best above about 3 agents or 2,000 conversations a month. Below that, the $200 monthly minimum can still pay back through nights and weekends coverage, but book a call first. We'll tell you straight if it's a fit or if you should wait.
Can we use our own AI keys instead?
No. Your per-conversation price isn't just the AI tokens. It also covers the safety checks, the real actions, the setup, and the tuning. We buy AI in bulk and pass the lower rate to you, so your cost per conversation stays lower than doing it yourself.
Is my data safe?
Yes. We never train AI models on your data. We're SOC 2 Type II, GDPR, and HIPAA audited. Everything is encrypted.
What if we're not ready until next quarter?
Start setup now, go live whenever. Your setup, rules, brand voice, and tools all save. When you're ready, you just flip the switch.

What every hire includes

Same AI, same training, every plan.

No tiered safety. No locked integrations. No "contact sales for security." Your AI agents get the same intelligence, compliance, and setup help no matter your volume. The only difference is how many conversations they handle.

✓ Speaks in your brand voice, not a generic bot
✓ Works 24/7/365, no shifts or overtime
✓ Email, chat, social, SMS, WhatsApp in one inbox
✓ Manage multiple brands from one platform
✓ QA AI reviews every reply before sending
✓ Escalates to humans when unsure
✓ Saves subscriptions before cancelling
✓ Shopify, Loop, Recharge, TikTok Shop, AfterShip
✓ SOC 2 + GDPR + HIPAA compliant
✓ Gets smarter with every correction

50% resolution in 30 days.

Or your money back. No hoops.

We set up your AI on your actual business, with your real policies and integrations. If it doesn't resolve at least 50% of conversations autonomously in 30 days, we refund every dollar. No proration. No "but the data."

Book a demo

SOC 2 + HIPAA-audited · GDPR compliant