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Frequently asked questions

1What is a conversation?
A conversation consists of all messages related the same customer question, no matter the medium. So one conversation can be a collection of emails, chat messages, and/or phone logs.
2Will I be charged for marketing and other subscription emails?
We only count conversations that you respond to via Richpanel. You won't be billed for incoming messages, spam and marketing emails.
3What if we exceed our monthly usage?
Once you've finished using your prepaid amount of monthly conversations you'll be charged our à la carte rate for each additional 100 conversations.
4What level of support is included in my plan?
We are available on email, chat and phone, 8 AM - 8 PM EST , 7 days a week.
5I have more questions
Ask us anything here.
6Is self-service portal available in all plans?
Customer portal (Help center) is available only in Automation+

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