Starter
/mo
Unlimited Users
- 200 Conversations/month
- $25 for each additional 100 conversations.
- Channels: Email + Chat
- Connect 1 store
- Upto $1m revenues
Regular
/mo
Unlimited Users
- 1,000 Conversations/month
- $20 for each additional 100 conversations.
- Channels: Email + Chat
- Connect up to 2 stores
- Upto $2m revenues
Pro
/mo
Unlimited Users
- 4000 Conversations/month
- $15 for each additional 100 conversations.
- Channels: Email + Chat + Facebook + WhatsApp
- Connect up to 5 stores
- Upto $10m revenues
Trusted by top ecommerce businesses
FREQUENTLY ASKED QUESTIONS
1What is a conversation?
A conversation consists of all messages related the same customer question, no matter the medium. So one conversation can be a collection of emails, chat messages, and/or phone logs.
2Will I be charged for marketing and other subscription emails?
We only count conversations that you respond to via Richpanel. You won't be billed for incoming messages, spam and marketing emails.
3What if we exceed our monthly usage?
Once you've finished using your prepaid amount of monthly conversations you'll be charged our à la carte rate for each additional 100 conversations.
4What level of support is included in my plan?
We are available on email, chat and phone, 8 AM - 8 PM EST , 7 days a week.
5What discounts are available?
The prices shown on this page are monthly. Annual plans are available at 17% discount.
6I have more questions
Ask us anything here.
7Is self-service portal available in all plans?
Customer portal (Help center) is available only in Enterprise plans.
