Eliminate repetitive work
Maximize agent productivity by automating all the redundant, repetitive tasks.
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Auto-clean the inbox
Don’t spend anytime manually trashing and archiving unwanted emails. Spam Filter Bots automatically detects and archives spam, marketing and transactional emails so agents don’t have to.
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Identify genuine queries from the chatter
You could get thousands of comments on your social pages. Social Media Monitoring Bots automatically surfaces all queries that may need a response.
Example : product questions, purchase intents and negative comments.
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Automatically classify your tickets
Create rules to automatically tag tickets based on keywords, channels, language, order history and more.
“The self-service rates easily surpass the rates we have seen with other popular tools. We’ve automated 60% of tickets coming via our website, help center and live chat.”
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Set up automated responses for common queries
Use combination of rules to detect query intent and send an automated response that could resolve the customer’s issue without agent involvement.
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Collect relevant info for a one-touch resolution
Configure bots to collect relevant info based on issue type. Help agents with all info needed for a one-touch resolution.
Capabilities
Manage email, live chat, sms, phone and social media from one place.
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Resolve tickets faster with order data and personalized customer data inside the inbox.
Connect customers with the right team and agent.
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Automate all redundant work and spend time where it matters.
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Insights like revenue from support, speed of resolution, popular topics, CSAT, agent performance and more.
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Get a unified view for all order, conversations and website visit history
From demo to live in 1 week
Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.
Schedule a demo today and have our team walk you through the platform. For a test drive of Richpanel, we’ll set up everything during your trial period- including self-service flows, automation rules and assignment logic.