Integrations

All the context your agents need

Help agents respond faster by automating repetitive work and bringing all context in one screen

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Go live in 72 hours. Zero cost trial

CART PLATFORM

See customer orders & take actions

No need to ask order IDs and switch countlessly between Help Desk and cart platform.

Plug-n-play integrations

Plug-n-play integration with Shopify, Shopify Plus, Magento and WooCommerce.

Integrate custom cart

Running your store on custom cart? Integrate in as little as 3 days using our APIs here.

Take actions

Edit, cancel, refund orders without leaving the helpdesk. Only available for Shopify and Shopify Plus*.

AMAZON INTEGRATION

Manage Amazon Seller Central from here

Incentivise team members when they convert conversations to purchases. Measure metrics like CX influenced revenue, time to purchase and conversion rates.

See why customers contact you

See what queries create most tickets and design self-service flows to automate them.

“The self-service rates easily surpass the rates we have seen with other popular tools. We’ve automated 60% of tickets coming via our website, help center and live chat.”

Alice Warren, VP of Customer Intelligence

CUSTOMER SURVEYS

Measure CSAT and collect feedback

Richpanel helps you collect CSAT across all channels with intelligently timed surveys that gets up to 2x more response rates.

Explore other capabilities

Multichannel

Manage email, live chat, sms, phone and social media from one place.

Agent Console

Resolve tickets faster with order data and personalized customer data inside the inbox.

Assignments

Connect customers with the right team and agent.

Automations

Automate all redundant work and spend time where it matters.

Reporting & Analytics

Insights like revenue from support, speed of resolution, popular topics, CSAT, agent performance and more.

Customer Timeline

Get a unified view for all order, conversations and website visit history

NO PAYMENTS & ZERO EFFORT

From demo to live in 72 hours

Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.
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Schedule a demo today and have our team walk you through the platform. For a test drive of Richpanel, we’ll set up everything during your trial period- including self-service flows, automation rules and assignment logic.

Get a Demo