Easy returns and exchanges
Integrate apps like Loop, Returnly, Aftership, and more to help customers manage returns from the same self-service portal.
Check eligibility for a return
Let customer’s quickly check eligibility before being redirected to the RMA portal. Eligibility based on days since purchase, items in order, etc.
Your best customers expect a special treatment
Set more lenient return policies for your best customers. Let them know they are getting special treatment :)
Integrates with all popular Return Apps
Integrates with return apps like Returnly, Loop, Aftership, Happy Returns, Narvar. Don’t see your RMA app here? Let us know and we’ll add it.
Passwordless login experience for customers
Customers are logged in automatically on RMA, and taken directly on the specific order.
Agent Handoff for manual returns and exchanges
Do you process returns and exchanges manually after agent review? Simply collect order details, items in question, reason for return and preferred refund method before agent hand off.
Learn from Returns
Add custom forms and questions to gather insights needed to improve products and minimize return rates
Turn refunds into Exchanges
When customers request a refund, change their minds by offering a gift card or exchange for a better offer.
Explore other capabilities
Help customers add/remove items, change shipping address with a Self-Service interface.
Integrate Returnly, Loop, Aftership, etc. to allow customers manage returns and exchanges inside Self-Service portal.
Deploy a branded FAQ Help Center in minutes.
Collect contextual data based on situation before agent hand off.
Design custom flows to automate scenarios unique to your business.
Let customers edit and change subscriptions from the Self-Service portal
From demo to live in 1 week
Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.
Schedule a 30 min demo. If we are the right fit, we’ll set up everything during your trial - including Self-Service flows, automation rules and assignment logic.