Connect customers with the right agent, every time
Set up assignment rules to efficiently manage agent workload based on capacity, skills and language.
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Eliminate cherry picking. Get the best person for the job
Setup rules based on language, location, type of inquiry and agent capacity to maximize agent productivity and reduce response times.
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Workload distribution best suited for your contact center
Choose how you distribute queries between available agents. Choose between round robin or based on agent’s available capacity.
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Respond faster to chat-like channels
Set aside separate capacity to customers coming via channels like live chat, sms and dms where customers expect immediate replies.
“The self-service rates easily surpass the rates we have seen with other popular tools. We’ve automated 60% of tickets coming via our website, help center and live chat.”
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Balance agent workload
Set agent capacity per channel. Effeciently distribute workload between available agents.
Explore other capabilities
Manage email, live chat, sms, phone and social media from one place.
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Resolve tickets faster with order data and personalized customer data inside the inbox.
Connect customers with the right team and agent.
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Automate all redundant work and spend time where it matters.
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Insights like revenue from support, speed of resolution, popular topics, CSAT, agent performance and more.
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Get a unified view for all order, conversations and website visit history
From demo to live in 1 week
Find out how Richpanel can drive down tickets, reduce agent workload and help you get more sales through customer service.
Schedule a demo today and have our team walk you through the platform. For a test drive of Richpanel, we’ll set up everything during your trial period- including Self-Service flows, automation rules and assignment logic.