WooCommerce customer service made simple and personal

Provide flawless customer service to your WooCommerce customers with an easy-to-use, modern helpdesk & live chat.


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Get the Full Customer Picture


Richpanel combines demographic, transactional and behavioral data to create 360-degree view of Customers

Each customer profile in Richpanel is made of:

  • Session data - sessions, time spent, events fired, product interactions and searches
  • Revenue data - Orders, Lifetime Value, Refunds and Messages.
  • Marketing data- Acquired via, Last Touch channel
  • Predictions- Predicted LTV, Risk of Churn. Powered by AI.

Convert visitors to customers with Live Chat Messenger

Convert visitors into customers in real-time with this easy to use live chat messenger. Easily customize the messenger to fit the look and feel of your WooCommerce store.


 

Improve Team Productivity with Task Bots

Configure task bots to automate common tasks which agents anyways do at the beginning of each conversation. Task bots can qualify visitors, set reply-time expectations & do intelligent assignments.

Manage Customer Queries From All Channels In One Place

Multi channel
Manage customer tickets from email, social and live chat all in one place.

Team features
Powerful collaboration features like private notes, assignments and canned responses.

Learn more about helpdesk


 

Track & Measure Team Performance & Revenues

Team Performance
See how teams are faring on response times, resolutions & customer feedback.

Revenue dashboard
Track revenue, average order value, returns and refunds.

Customer Segmentation
Create customer segments based on attributes and behaviors. Eg: Loyal Customers, VIP and Sale Shoppers.

Marketing performance
See how your marketing channels are performing. What channels bring the most profitable customers?

Learn more about Ecommerce Analytics

Flawless Customer Service Is Just 2 Mins Away

Free up to 100 conversations/Month. No credit card required.


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