September 3, 2020
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Start your Ecommerce Call Center in 20 minutes with Aircall & Richpanel

Ecommerce merchants can launch their own call center (integrated with CRM) in minutes If you […]
November 29, 2021
ecommerce customer service helpdesk

How to Create an eCommerce Customer Service Helpdesk

Executive summary: Helpdesks are essential to managing growing customer support volume. 82% of customers expect […]
November 29, 2021
how to automate ecommerce customer service

Why and How to Automate Your eCommerce Customer Service

Executive summary: Automation can help customers solve 40-60% of tickets without needing support agent intervention […]
August 24, 2021
What is an Order Management System?

What is an Order Management System (OMS) for Ecommerce?

Executive summary: Managing your orders, customer data, and inventory levels in spreadsheets can work for […]
August 24, 2021
How to Automate Your Support with a Customer Self-Service Portal

How to Automate Your Support with a Customer Self-Service Portal

Executive Summary: A customer self-service portal can resolve 40-60% of tickets, without ever having to […]
April 16, 2021
eCommerce Return Rates: What are they, and how can you reduce them?

Reducing Your Ecommerce Return Rates: Benchmarks and Best Practices

Executive summary: The average ecommerce return rate hovers around 20-30% There are predictable and common […]
April 16, 2021
Ecommerce live chat support: What is it, and how it can help you grow

How To Win With Ecommerce Live Chat Support in 2021

Executive Summary: Live chat support on your eCommerce website can help you boost customer satisfaction […]