October 19, 2018
ecommerce-analytics

The Simple Guide to Analytics for Ecommerce Websites

The Ecommerce space is constantly changing as new tools, marketing tactics and services gain popularity. In order to thrive in Ecommerce, you need to […]
February 11, 2020

How to Scale Ecommerce Customer Support With Amazon-like Self-service

“In the world of Internet Customer Service, it’s important to remember your competitor is only one mouse click away.” – Doug Warner At the […]
September 25, 2018

Richpanel awarded for ‘Great User Experience’ by FinancesOnline

Richpanel Commended as an Efficient Help Desk & Ticketing Software by an Independent Platform for SaaS Reviews Understanding the context behind each customer engagement […]
March 2, 2020
ecommerce experience strategies

6 Key Strategies to Boost Ecommerce Customer Experience

Ecommerce businesses are investing more and more in delivering great customer experience. Why? Because it doesn’t only make the business stand out from the […]
May 12, 2018

What is an Identity Graph? | Everything You Need To Know

An Identity Graph (ID Graph) is a database that stitches customer records from all your data sources to create a Unified Customer Profile. The […]
February 18, 2020

6 Powerful Ways To Engage With Your Shoppers On Your Ecommerce Store

Customer engagement is critical to Ecommerce success. As we step into a new decade,  It’s imperative to understand where we are heading in the […]
January 18, 2020

Richpanel + Segment: Data driven ecommerce customer service

Richpanel provides you with a complete customer support solution inside one dashboard.  It seamlessly integrates with ecommerce platforms to fetch customer’s store data like […]
January 4, 2019

What Is an Ecommerce CRM and Why Do You Need One?

Why Is CRM the Key to a Successful eCommerce Business? Once you open an online business, you immediately realize that your competition is right […]
January 3, 2019

AI-Driven Customer Analytics: Using Data From Existing Tools

Advances in technology and marketing allow us to drive our products and strategies to their maximum potential, but have we reached that maximum potential […]
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