The market offers jillions of Shopify apps. It’s no surprise. But here’s the catch. You will have to find the right Shopify apps that fulfill the requirements of your eCommerce store.
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We believe there is no standard set of apps that are applicable to every e-commerce business. The one-size-fits-all theory might not work here. The reason is that the requirements and needs vary from business to business depending on their annual sales. The objectives of $1 million business would be different from that of $10M or $100M.
So, keeping all this in mind we tried curating a list of the best Shopify apps that are best-fit for eCommerce stores with annual sales above $10M.
We did our own research for the purpose.
We contacted 20+ customers of Richpanel who use both Shopify as well as Shopify Plus platforms to run their eCommerce businesses that generated in between $10M and $100M in annual sales.
But we didn’t stop there!
We even interviewed 50+ such businesses using Shopify apps to procure solid, reliable information.
As we mentioned earlier, after all the interviews, discussions, and research, we finally curated our listicle.
Here are the 10 best Shopify apps for eCommerce stores with annual sales above $10M:
Why hire more agents when a product can easily help your customers troubleshoot their problems? Richpanel lets you resolve up to 50% of customer support issues without having to involve an agent for every single process. By cutting down the overall customer support costs, Richpanel removes another roadblock, letting you scale up your eCommerce business.
Richpanel is easily one of the best Shopify apps and customer service platforms that you can find on the Shopify app store and that’s primarily because of its robust solutions and features:
A personalized self-service experience is what modern customers prefer. Gone are the days when self-service meant FAQs and long knowledge-based articles. The self-service software of Richpanel focuses on issue resolution. It helps you pull out the most relevant information and scenarios as per the customer journey stage and order status.
Richpanel also offers you an intuitive help desk ticketing solution that helps bring together customer channels, actions, and eCommerce data under a single dashboard.
Save common replies and automate responses, view customer profiles, and track order actions via the internal ticketing system.
You can provide an omnichannel messaging experience to your customers, be it through Whatsapp, live chat, Instagram, Facebook, etc. and still handle them all in one place.
Being one of the best live chat software for eCommerce sites, Richpanel helps you proactively support visitors and customers. Personalize interactions by segregating customers and visitors. Collect crucial data accordingly and set reply time expectations aided by taskbots.
Integrate Richpanel’s intelligent Customer Service Platform with Zendesk. You can offer mobile and web support via Richpanel and simultaneously sync the issues and knowledge base in Richpanel with your Zendesk dashboard. The issues will then be reviewed and processed as Zendesk tickets.
In short, the front end that your customers see is Richpanel’s, meanwhile, the agent console is Zendesk’s.
Starts at $65 per month.
Attentive is a Shopify app that provides personalized mobile messaging solutions for e-commerce brands. Leverage the patent-pending solutions of the platform to curate and manage a list of mobile subscribers. With this Shopify app, you can send automated messages to each one of your subscribers based on the real-time data.
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Integrate and connect with your business tools using the cloud-based call center software of Aircall. The app lets you integrate with all the popular CRM and helpdesk tools to help in the seamless functioning of the customer support system.
Access the Shopify app from a desktop or a mobile, add numbers from 100+ countries, and draw insightful conclusions from real-time analytics.
NetSuite is a unified business management suite that is extremely popular for its cloud ERP solutions. Apart from ERP solutions the platform also offers CRM, Human Capital Management, and accounting solutions, etc. NetSuite is ideal for small and mid-size businesses and aids them optimize financial operations, manage customer relationships, and reduce IT costs.
Essentially an email marketing platform, Klaviyo delivers personalized experiences across various marketing channels like SMS, in-app notifications, and web. Klaviyo claims that around 67 brands move to their platform every day. Well, when that’s considered Klaviyo is indeed one of the best Shopify apps available.
Amp up your business growth supported by the Shopify app, Yotpo which is a great eCommerce marketing platform. Yotpo provides you with a suite of tools to help you manage customer reviews, visual marketing, loyalty, referral, and SMS marketing. Monitor, control, and place customer content at key conversion points with the AI-powered solutions of Yotpo.
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Returnly is a post-purchase payment platform that lets brands facilitate smooth return processes. With such a Shopify app in place, you can enable customers to buy using their return credit even before the original item is shipped back. This process can help increase customer loyalty.
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Shipstation is a shipping software that helps you import, manage and ship orders. Shipstation is a platform that is particularly suitable for merchants employing multiple selling channels. The shopify app integrates with more than 150 online marketplaces in order to provide an effortless experience.
Manage your subscription business easily with the help of Recharge, a leading subscription management platform. Grow your subscriber count to an impressive number using the suite of reliable features the Shopify app offers you.
Theme Engine: Provide a better customer portal experience. An extensively customized UI will let customers handle various aspects of their subscription with ease.
Enhanced Analytics: Visualize data and get a detailed analysis of the key performance indicators.
One-time Products: Enable customers to add a one-time product so that your customers can easily include the particular product in their future subscription orders.
Workflow: Convert shoppers into your subscribers using Recharge Workflows. Make the most of discounted first orders, free trials, and sample products to woo your shoppers.
Integrations: Employ supportive integrations to connect to third-party apps to simplify and enhance functionalities.
Conveniently automate your eCommerce sales tax aided by AI powered solution of TaxJar. TaxJar is a platform that helps ecommerce businesses to track, monitor and manage sales tax in the most efficient manner. The popular app serves over 20,000 businesses across the world including some of the best known names like Coco-cola, Dell, Microsoft etc.
API: Connect the ongoing process with marketplaces and carts instantly and generate accurate sales tax rate.
AutoFile: An automatic electronic filing service for state sales tax. All you have to do is enroll. TaxJar’s solution will then submit returns to the state based on the information gathered from eCommerce providers and marketplaces.
Sales Tax Nexus: Leverage the Nexus Insights dashboard to get a crisp yet detailed view of the status of nexus.
Sales Tax Reporting: Get deeply insightful reports on sales tax collected by state and local jurisdiction.
Starts at $19 per month
Well, the above was our list of the best Shopify apps. We have nitpicked the best ones suited for eCommerce stores with annual sales that go beyond $10M and listed out to you. Though the best, you can’t expect all the mentioned Shopify apps to work perfectly to fulfill your organizational needs. You will have to compare the goals and requirements of your business with that of the features provided by the app and see if they help you check the boxes. If they do, then your search ends there.