If you are an ecommerce business that’s using Richpanel CRM for customer service. You could support your customers via email, live chat, Facebook, Instagram and WhatsApp. And today, we are going to show you how you can use the Aircall integration to add voice channel for customer service.
In this blog post we’ll cover how you can start a Ecommerce Call Center and we are going to use these two tools for this setup:
Each time your phone rings, Richpanel will display an insights card on the Aircall app. The card shows useful information such as name of the caller, lifetime value, total orders placed, last order date and more.
So your agents have complete context about the caller and don’t waste time in collecting caller information.
Save 10s of hours each week otherwise wasted in logging call notes in CRM. Richpanel automates the process of logging calls and capturing notes for you. Whenever an agent answers a call in the Aircall App, a ticket is automatically generated in Richpanel in real-time. The ticket is then assigned to the agent who answered the call. At the end of the call, the notes taken on Aircall along with the call recording will be logged and attached to the ticket in Richpanel.
Let your agents close the sale over the phone. With the integration in place, your agents can now create draft orders, send invoices and receive payments from the customer. Here’s a 60 second demo of this feature.
The below steps are a guide to start a Shopify Call Center. But similar steps can be used for Magento & WooCommerce too.
You can refer this guide for detailed installation instructions.
If you are looking to start a Call Center for your Shopify/Magento/WooCommerce store, this integration is for you.
Get your questions answered and see a live demo of a working Ecommerce call center.