Quick Highlights

• Role: As our Senior VueJS Developer, you'll lead the frontend architecture that powers our AI capabilities — building systems that scale 10x while maintaining top performance.
• Product: We're transforming customer support with AI employees — enabling businesses to manage customer service with just one person instead of 100+.
• Reports to: Head of Engineering
• Stage: Team of 20 people. Multi-million ARR business with 100% year-over-year growth. Backed by Sequoia Capital and already profitable.
• Compensation:
  • For India: INR 30-50L per annum
  • Equity: 0-1% with additional milestone-based grants
• Why now: We're at an inflection point—with proven product-market fit, strong growth, and an ambitious, exciting roadmap. We're seeking someone who loves building products and is passionate about shipping features users love.

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About the Role

As a Senior Vue.js Engineer at Richpanel, you'll play a key role in building scalable and intuitive web applications that power customer support for thousands of brands. You'll focus on writing high-quality, maintainable code while actively refactoring legacy code and improving performance.

We're looking for someone who can balance technical excellence with speed, ensuring our frontend is both robust and innovative.

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You'd be a fit if...

• 5+ years of frontend development experience: Proven expertise with Vue.js, React.js, or other modern JavaScript frameworks.
• Deep understanding of Vue.js ecosystem: Familiarity with Vue 3, Vuex/Pinia, and Composition API.
• Performance Optimization Skills: Experience identifying and fixing memory leaks, improving browser performance, and ensuring apps run efficiently even in complex scenarios.
• Passion for Clean Code: Ability to refactor legacy code into modular, reusable components.
• Testing Expertise: Strong experience writing unit tests and E2E tests to ensure code stability. Ability to maintain 90%+ test coverage.
• Component Design Skills: Experience using Storybook or similar tools to build and showcase reusable components.
• Delivery Focused: Demonstrated ability to ship 1-2 features per month without compromising quality.
• Problem-Solving Mindset: Ability to troubleshoot complex bugs and design scalable solutions with minimal guidance.
• Mentorship Skills: Experience mentoring junior developers or leading small teams is a plus.

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Key Responsibilities

• Refactor existing code to improve modularity, readability, and performance.
• Proactively identify and fix bugs or performance issues in the frontend.
• Design and develop highly reusable components for use across the platform.
• Maintain 90%+ test coverage to ensure code reliability and stability.
• Collaborate with backend engineers to integrate APIs efficiently.
• Ship 1-2 major frontend features every month, ensuring smooth implementation and minimal regressions.
• Conduct code reviews to maintain a high-quality codebase and mentor junior developers.

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What Success Looks Like

• Refactors Bad Code: You consistently identify and improve problematic frontend code, ensuring improved readability and performance.
• Memory Efficiency: You proactively reduce browser memory consumption, keeping it under 300MB for large/complex views.
• Reliable Testing: You maintain 90%+ test coverage, ensuring stable and predictable releases.
• Feature Delivery: You consistently ship impactful features that improve the user experience, with minimal bugs or regressions.

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Why Join Our Engineering Team

• Impactful Work: Be part of a small but powerful engineering team with immense ownership.
• Cutting-Edge Tech: Work with the latest Vue.js ecosystem, build reusable components with Storybook, and contribute to improving performance at scale.
• Fast Growth: Richpanel is rapidly scaling, and your contributions will directly impact thousands of businesses.
• Strong Engineering Culture: You'll collaborate with experienced engineers who value craftsmanship, code quality, and learning.

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Why work at Richpanel

• Opportunity for Impact: If you want to make a significant impact at a high-stakes startup and have a front-row seat to rapid growth, this is the place for you.
• Autonomy: You are your own boss and will be given a ton of autonomy and freedom to execute.
• Fun & motivated co-workers: One of the best things about working at Richpanel is the team. We hire driven, down-to-earth, and kind people. You'll make some of your best friends here, and they'll encourage you to be your best self.
• Wealth creation: We are already generating a few millions in ARR, are profitable, and have turned down a Series A offer. Our mission is to create opportunities for our team members to build long-term wealth by awarding them ESOPs at fair valuations with significant upside potential.‍
• Richpanel from others’ lenses:‍
  • Don’t take our word for how awesome we are. You should check:‍
    • Working at Richpanel‍
    • How he hit $2m ARR in 24 months for e-commerce support SaaS, Raised at $20m valuation‍
    • The Evolution of Customer Support CRMs  | Amit RG | CEO @Richpanel

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Our Core Values

We look for and nurture these values in every team member:

• Customer obsession: Always do what's right for the customer.
• Curiosity: We value individuals who are passionate about their field and eager to learn and grow.
• Drive: We value people who are self-motivated and push through challenges to achieve results.
• Ethics: We value people who consistently do the right thing, even when it's difficult.

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Perks and Benefits

• 0.2% to 1% equity grant (4-year vest, 1-year cliff)
• Comprehensive health insurance
• 25 paid days off annually
• Learning & development allowance.

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Interview Process

We aim to complete the interview process within two weeks:

1. Initial screening call with Engineering Lead.
2. Technical coding assessment (Live coding or take-home challenge).
3. System design interview focusing on architecture and performance.
4. Final round with CEO and key stakeholders.

Ready to build the future of customer support with us? Apply now.