About Richpanel

Richpanel is at the forefront of revolutionizing customer support with AI. We're building autonomous AI agents to replace traditional support agents in the BPO industry. With 2,000+ customers and backing from Sequoia Capital, we're on a mission to disrupt the $400B+ customer support market.

Quick info:

• Location: Bangalore, India
• Team Size: 30 employees
• Funding: Backed by Sequoia Capital
• Glassdoor Rating: 4.5 (as of Nov 2024)

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Job Description

We're seeking a Senior Product Designer who will shape and elevate our product's design language, create beautiful yet functional user experiences, and build a scalable design system that enables our team to maintain Apple-like quality in everything we ship.

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What success looks like in this role

1. Elevate Design Quality Standards

You'll be successful if you:

• Demonstrate exceptional mastery in typography and color theory
• Show obsessive attention to detail in every design decision
• Establish and maintain high-quality design standards across the product

2. Drive Business Impact

You'll achieve:

• 2-3x improvement in customer praise and first-time signups through:
  • Creating intuitive and engaging user interfaces
  • Designing delightful interaction patterns
  • Building systems that scale
• 30% improvement in user satisfaction for core workflows by:
  • Taking a data-driven approach to design decisions
  • Deeply understanding user needs and pain points
  • Simplifying complex workflows
  • Prioritizing impactful improvements

3. Build Scalable Design Systems

You'll create:

• A comprehensive component library with 80% reusability
• Well-documented design systems that maintain consistency
• Standardized patterns that reduce design inconsistencies by 90%

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You'll be great for this role if you have:

Must-Haves:

• Proven track record of shipping beautiful, functional designs at scale
• Deep expertise in typography, color theory, and interaction design
• Experience building and maintaining design systems
• Strong portfolio demonstrating system thinking and attention to detail
• Data-driven approach to design decisions with measurable improvements
• Ability to simplify complex problems into elegant solutions
• Experience with design tools like Figma

Nice-to-Haves:

• Background in B2B SaaS products
• Experience working with AI/ML products
• Knowledge of front-end development

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Your typical week will include:

• Collaborating with product and engineering teams to shape new features
• Creating and maintaining our design system
• Conducting user research and analyzing data to inform design decisions
• Iterating on existing features to improve user satisfaction
• Documenting design patterns and guidelines

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Why Join Richpanel?

• Opportunity to shape the future of customer support with AI
• Work with a talented team backed by top-tier investors
• Significant impact on product direction and company success
• Competitive compensation and equity
• Remote-friendly work environment

Interested candidates should apply with their portfolio showcasing their best work in system design, interaction design, and measurable impact on user satisfaction and business metrics.