Solution

The customer does not want to talk to you, for everything

Bumpboxx valued their customer’s time and did not want them to waste it asking basic questions about products, orders, returns, and exchanges. Instead, Bumpboxx wanted their customers to come to them to have quality conversations and resolve the basic issues in a matter of seconds, by themselves.

Bumpboxx achieved this goal with Richpanel’s flexible and intelligent self-service flows that accounted for the most asked customer queries, such as:

• Product FAQs that answered all questions about their products and let the customers find the right fit for them.
• Order tracking that updated the customers on the status of their order at each event, from packaging, shipping, to delivery.
• Even allow return and exchange without connecting with an agent in seconds.

With Richpanel, Bumpboxx has since been able to resolve their support queries at a median time of 5 seconds!

Richpanel is truly rich in all that this program offers. It pulls every platform that customers use to contact our business into one place. Richpanel cuts down the time it takes for agents to collect information and provides self-service to the customers, reducing the number of messages coming in.