BumpBoxx reduced first response time to less than 10 min with Richpanel

Your turn to provide exceptional customer service

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  3. BumpBoxx reduced first response time to less than 10 min with Richpanel

Key Results


42%

Reduction in Tickets

<10 min

First Response Time

40%

Self Service Rate

Background

  • Bumpboxx is the future of the urban audio lifestyle, a line of products second to none. Louder & Better!
  • Bringing back the old school swagger while using the greatest technology to provide a quality sound.
  • The Bumpbox team is constantly in the lab creating even louder & better products to get you guys dancing! 

What problems were you trying to solve

  • It was taking way too long for the agents to collect the required data from the customers before we could even start helping them.
  • We knew there were avoidable returns. Needed a way to promptly answer key product questions.
  • Find a way to reduce the total number of support messages that were coming in.

Now it's your turn to deliver world class support


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