BumpBoxx reduced first response time to less than 10 min with Richpanel

Your turn to provide exceptional customer service

Get started   
  1. Home
  2. Customers
  3. BumpBoxx reduced first response time to less than 10 min with Richpanel

Key Results


42%

Reduction in Tickets

<10 min

First Response Time

40%

Self Service Rate

Background

  • Bumpboxx is the future of the urban audio lifestyle, a line of products second to none. Louder & Better!
  • Bringing back the old school swagger while using the greatest technology to provide a quality sound.
  • The Bumpbox team is constantly in the lab creating even louder & better products to get you guys dancing! 

What problems were you trying to solve

  • It was taking way too long for the agents to collect the required data from the customers before we could even start helping them.
  • We knew there were avoidable returns. Needed a way to promptly answer key product questions.
  • Find a way to reduce the total number of support messages that were coming in.

What results were you able to achieve after moving to Richpanel

  • 42%

    Reduction in Tickets
    We were able to provide the customers with amazing self-service and made the job easier for us. Immediate drop in Tickets!

  • <10 mins

    First Response Rate

    By freeing up agent load with self-service, we now respond pronto and for the first time go home with all emails answered!

5

Richpanel and the team are AMAZING! The program is very easy to use and the team provides impeccable customer service. They tailored Richpanel to fit our team.

Now it's your turn to deliver world class support


Create Free Account