What really sold me was the team behind the software. Throughout our entire journey, Richpanel has always been within our reach to address any concern, offer advice, and make sure we were set up for success.

Challenge

Frenchie specializes in a niche pet accessory for the french bulldog. The company started to resolve issues with universal harnesses and collars that were not a good fit for the french bulldogs. They have served over 500,000 proud pet owners with their colorful selection of printed collars & leashes.

Serving passionate customers takes patience and effort. The support team received queries about their products and orders from emails, Instagram comments, and phone calls. This meant that support agents had to manage multiple channels . The team needed software that puts all these in one place for them in an easy, comprehensible, and eye-pleasing manner.

As sales increased, more and more customer queries started coming their way. The team saw that most of these were product-related or order-related, and their time was wasted answering repetitive questions.

Frenchie stumbled upon Richpanel and saw an opportunity to resolve all their problems. The only hurdle? They had a big launch coming up in 4 days! They migrated to the platform in 30 minutes. Richpanel’s customer success team helped them set up and learn all features to ensure their agents were prepared to use the program on launch day.