Your turn to provide exceptional customer service
The Frenchie team reduced their tickets by half, the moment Richpanel went live!
Key Results
47%
Reduction in tickets
87%
Customer Satisfaction Score
45%
Self Service Rate
Background
- On a personal mission to offer French Bulldog owners the first-ever, best fitting, reversible dog harness on the market!
- “What’s better than fashion for myself? Fashion for my pet. Frenchiebulldog crafts luxe collars, cooling bandanas and hoodies.”
- Frenchie gives back: Every purchase helps a furry friend in need.
What problems were you trying to solve
- We were looking for the perfect software for our agents so that it would be easy for them to understand and work with.
- We were getting massive amounts of emails every day and we were spending a lot of hours chasing those emails.
- Despite not having a tech lead or a project manager, we were hoping to implement an advanced solution, rather than a simplistic one.
Alternatives considered
What results were you able to achieve after moving to Richpanel
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47%
Reduction in Tickets
We are a small tight-knit team that works crazy hours. We really couldn’t expand our team enough to provide quick response and 24×7 support. Instead, our customers were quick to learn Richpanel’s self-service portal and we cut our workload in half by using the software!
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87%
Customer Satisfaction Rate
Our customer service reps are not the most tech-savvy, but they took to Richpanel like fish to water and started serving customers promptly. This combined with self-service completely changed our CSAT!
