The Frenchie team reduced their tickets by half, the moment Richpanel went live!

Your turn to provide exceptional customer service

  1. Home
  2. Customers
  3. The Frenchie team reduced their tickets by half, the moment Richpanel went live!

Key Results


47%

Reduction in tickets

87%

Customer Satisfaction Score

45%

Self Service Rate

Background

  • On a personal mission to offer French Bulldog owners the first-ever, best fitting, reversible dog harness on the market!
  • “What’s better than fashion for myself? Fashion for my pet. Frenchiebulldog crafts luxe collars, cooling bandanas and hoodies.”
  • Frenchie gives back: Every purchase helps a furry friend in need.

What problems were you trying to solve

  • We were looking for the perfect software for our agents so that it would be easy for them to understand and work with.
  • We were getting massive amounts of emails every day and we were spending a lot of hours chasing those emails.
  • Despite not having a tech lead or a project manager, we were hoping to implement an advanced solution, rather than a simplistic one.

Now it's your turn to deliver world class support


Get demo