Your turn to provide exceptional customer service
Reduction in Tickets
We were able to provide the customers with amazing self-service and made the job easier for us. Immediate drop in Tickets!
First Response Rate
By freeing up agent load with self-service, we now respond pronto and for the first time go home with all emails answered!
The product and the team is an unbeatable combo!
The Richpanel app is truly rich in all that this program offers. It is extremely easy to use and easy to tailor to our changing needs. Importantly, the Richpanel team just didn’t sell us some technology like your typical SaaS company. They did a complete analysis of our historical emails, helped find the root causes, understood where we were trying to go and helped us rethink customer service.