#1 tool for Ecommerce Analytics. Keep your customers coming back.


Making data fun for Ecommerce teams with simple yet powerful dashboards.

Beyond Google Analytics


Google Analytics (GA) is an excellent tool for web analytics, which is only half the picture.

  • GA data is anonymized. Cannot be tied back to a known individual or customer.
  • Marketplace sales data cannot be tracked in GA.
  • 10%-25% of orders are cancelled or returned. GA cannot track revenue impact from this. - this is a big one
  • GA cannot track revenue from orders modified by store owners or duplicate orders or recurring/auto-ship orders
  • GA cannot tell you what channels bring the most profitable customers - quality over quantity
 

360-degree view of the Customer


Richpanel combines demographic, transactional and behavioral data to create 360-degree view of Customers

Each customer profile in Richpanel is made of:

  • Session data - sessions, time spent, events fired, product interactions and searches
  • Revenue data - Orders, Lifetime Value, Refunds and Messages.
  • Marketing data- Acquired via, Last Touch channel
  • Predictions- Predicted LTV, Risk of Churn. Powered by AI.
 

Merchandise Performance


See key stats about merchandise at product and category levels.

  • Revenue by each product and category
  • Refunds by product and category
  • Inventory velocity and time to replenish

Dynamic customer segments


Segment your customers using Recency, Frequency and Monetary (RFM) models.

Customer Segmentation Features:
  • Behavior based - segment customers based on product interactions, searches or pages viewed or items clicked
  • Revenue metrics - segment customers based on revenue, Average Order Value, churn probability and order count
  • Continuously updating - your segments update continuously to add/remove members based on recent actions

Marketing Performance

Traditional analytics may tell you quantity of conversions by channel. Richpanel can show you the quality of conversions by each channel.

What marketing initiatives drive quality conversions?
What channels bring the most top spenders and loyal customers.
Do first time coupon buyers ever become loyal customers?

 

Connect your Ecommerce in 1-min


Connect your data in minutes using extensive connector library which supports all popular eCommerce platforms.

  • Connectors support historic as well as live data from your apps
  • Uses AI and Machine Learning to segment customers in logical cohorts
  • Predicts segment health, future lifetime value and risk of churn

"I love how it offers out of the box integration with our Ecommerce platform. Very easy to setup!"

Anne-Marie Chalmers, MD

Connect your Ecommerce in 1-min

No Credit Card required. 14 day free trial.

Request A Demo