Filter out irrelevant mails
Setup email categories as customer queries and choose the mails you wish to receive to your Richpanel inbox as tickets.
Categorise your mails
Set tags in the Richpanel dashboard for the incoming mail queries as per the event such as return & exchange, order tracking, defective product etc.
Auto assign mail queries
Auto assign mail queries to your agents and give them full context with the mail thread synced in the ticket.
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