Top Magento stores enjoy using Richpanel
Your customers will love you. Your Customer Support agents, even more.
The Richpanel Help Desk Software integrates with your Magento ecommerce store in just a few minutes. Handle and close tickets faster. Customer Support teams can access all customer data from within the dashboard, and resolve tickets instantaneously.
- Single inbox for Email, Chat, Facebook, Instagram, WhatsApp
- Smart ticket assignment based on customizable rules
- Save time with with canned responses
- Automate replies with rules
- No limits on number of users
- Get reports on agent and team performance
Delight with Live Chat for Magento
Talk to your customers and visitors when they are on your Magento store with Live Chat. You can fully customize it to suit your brand identity.
- Customers can start conversations on chat, and continue on email
- Capture lead information and let customers know turn-around times
- Easily differentiate between customers and visitors
- Customer Support team gets full context of every conversation
Raise the bar for Customer Service with Richpanel
Conversation filters
Easily filter conversations by the channels, user types and tags. Sort conversations by priority and waiting time.
Multichannel Helpdesk
Respond to customers on Live Chat, Email, Facebook, Instagram and WhatsApp from one place.
Notes & mentions
Use private notes and mentions to easily collaborate within or across teams.
Shortcuts
Use shortcuts to minimize your response and resolution time.
Conversation tags
Create custom tags to mark and filter the conversation as needed.
Conversation rating
Let the customers rate the conversations. Know how satisfied they are with the support.
Live view
See customers sessions live as they browse through your store.
Who is replying
See who is typing to reply to a message and avoid duplicate response to customers.
Custom properties
Create custom properties to qualify leads and to filter customer profiles.
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