Powerful helpdesk built for ecommerce
Unlike conventional helpdesks, Richpanel integrates with your Magento store to fetch all the customer's ecommerce data right inside your helpdesk connected with your support channels. Agents don't have to switch between multiple tools to resolve customer issues quickly at scale.
- One inbox for Email, Live Chat and Whatsapp
- Intelligent rule beased assignment of tickets
- Easy collaboration across roles and functions
- All the customer's data inside helpdesk for better context
- Shortcuts and Power Replies to provide faster resolution
- Unlimited users and teams to scale your support team
Intelligent live chat designed for ecommerce
Richpanel live chat empowers you to provide on-store support to your customers and store visitors. You have full control on where and how to show the messanger on your store.
- Fully customizable messanger to match your store's look
- Easily distinguish your customers from visitors
- Customer store data to give full context to the agent
- Use bot to collect lead data and set reply expectations
- Let the customers continue the conversation from email