Trusted by popular Magento stores
Powerful helpdesk built for ecommerce
Unlike conventional helpdesks, Richpanel integrates with your Magento store to fetch all the customer's ecommerce data right inside your helpdesk connected with your support channels. Agents don't have to switch between multiple tools to resolve customer issues quickly at scale.
- One inbox for Email, Live Chat and Whatsapp
- Intelligent rule beased assignment of tickets
- Easy collaboration across roles and functions
- All the customer's data inside helpdesk for better context
- Shortcuts and Power Replies to provide faster resolution
- Unlimited users and teams to scale your support team
Intelligent live chat designed for ecommerce
Richpanel live chat empowers you to provide on-store support to your customers and store visitors. You have full control on where and how to show the messanger on your store.
- Fully customizable messanger to match your store's look
- Easily distinguish your customers from visitors
- Customer store data to give full context to the agent
- Use bot to collect lead data and set reply expectations
- Let the customers continue the conversation from email
Customer support features
Conversation filters
Easily filter conversations by the channels, user types and tags. Sort conversations by priority and waiting time.
Multichannel Helpdesk
Respond to customers on Live Chat, Email, Facebook, Instagram and WhatsApp from one place.
Notes & mentions
Use private notes and mentions to easily collaborate within or across teams.
Shortcuts
Use shortcuts to minimize your response and resolution time.
Conversation tags
Create custom tags to mark and filter the conversation as needed.
Conversation rating
Let the customers rate the conversations. Know how satisfied they are with the support.
Live view
See customers sessions live as they browse through your store.
Who is replying
See who is typing to reply to a message and avoid duplicate response to customers.
Custom properties
Create custom properties to qualify leads and to filter customer profiles.
