Summary

Richpanel is building autonomous AI agents that enable brands to deliver instant support and seamlessly talk to millions of customers simultaneously.

These AI agents are capable of mimicking humans simply by observing them. They can self-learn situation handling for every type of customer query. They understand what information is accessed for every situation, decisions to make and what tools to take action on.

Richpanel started in 2020, is used by over 2,000+ brands and is funded by Sequoia.

Gradual Autonomy

AI agents start by suggesting response and actions to humans and based on human feedback start doing more and more of the work. This dramatically increases human agents' productivity and enables brands to scale their support operations while maintaining a lean team.

Customer support is one of the most obvious use cases for AI, and no one has yet been able to build truly autonomous AI agents - yet. The players that build this will disrupt a massive market worth $400B+ per year.

Why is Richpanel winning?

• Access to data: Started as a CX platform, we now have 2,000+ paying customers that are willing and excited to try this. We have access to data and business logic.

• Agent vs chatbots: We are not building chatbots but agents that can retrieve data, make decisions and take actions across applications. That's the difference between 20% vs 90% resolution rates.

• Continuous learning: We started with Richpanel sidekick that assists human agents and learns from their feedback. The current model is best-in-class in our industry and ahead of competitors by a huge margin.

Traction

• 30 employees

• 2,000+ Customers

• Funded by Sequoia (same investors behind Apple, Google, AirBnB, Instagram)

• Profitable and Millions in ARR

• We have Glassdoor rating of 4.4 (as of July 2024). You can read the reviews here.

We are hiring

We believe in transparency. So we’ll first start with the negatives - much more important than the pros, when choosing a workplace.

Cons of working at Richpanel

• Lack of work-life balance: All our customers are based in the US, which means there are events, calls, and issues that need to be resolved at odd times. You’ll be working with an extremely ambitious and driven team that won’t settle for second place. It’s our responsibility to surround them with equally driven people. We have been clear about this from day one. If you are not aligned with this value, you should not apply, as it will lead to workplace friction and you won’t be happy.

• Accountability: Working with a startup is rewarding but demands high accountability. You’ll need to address problems proactively and take ownership. This will require you to do things outside your core expertise. While your peers will be available to help, the level of accountability isn't for everyone.

Pros of working at Richpanel

• Chic office space in a happening neighbourhood: We designed our office from scratch, paying attention to every detail just like we do with our products. People enjoy working in this space. The neighbourhood is lively, with cafes, pubs, gyms, and parks all within a 5-minute walk.

  

  

  

  

  

• Easy commute to workplace: We assist all our employees in getting good accommodation in the neighbourhood. You are also paid an extra allowance for having your house within a 3 km radius from office. As of today, almost every Richpanelite is within 1-2 kms of the office. Many walk to the office and go home for lunch!

• Meaningful work: We have reached Product - Market Fit (PMF) and are at an inflection point in our journey. It’s a great opportunity for you to make an impact and do your best work, being remembered for creating something legendary.

• We pay well: We look after our people and are not bound by any pay bands. We pay on the basis of merit. Our top performing team members are surprised that their appraisals exceeded their expectations.

• Our ESOP policy: Many companies distribute ESOPs to everyone. We distribute ESOPs to a select few but grant significantly more than industry norms. ESOPs are granted after proof of performance, usually after one year of working with us. Our ESOP policy aims for extraordinary outcomes for top performers rather than good outcomes for everyone.

• Team outings: We frequently go for team outings and off sites. We like to have fun and create opportunities for team members to create life long friendships.

  

  

  

  
  
  

Competition

While we compete with other helpdesk and customer service platforms, our true competitor is the BPO industry, which has a market cap of $400B+.
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What sets Richpanel apart is that while competitors make agents slightly more productive, Richpanel truly increases their throughput by multiple folds.