Terms & Policies

Effective day January 1, 2024

Security, Privacy and Compliance Information for Intercom

Richpanel is a data processor and engages certain onward subprocessors that may process personal data submitted to Richpanel’s services by the controller. These subprocessors are listed below, with a description of the service and the location where data is hosted. The below is for Richpanel’s default offering, where hosting occurs in the United States. This list may be updated by Richpanel from time to time.

• Amazon Web Services, Inc. - Hosting, storage and processing Customer Data (USA).
• MongoDB Atlas - Data Storage (USA)
• Pinecone - Vector Data Storage used for LLMs (USA)
• OpenAI, L.L.C. - Provides large language model processing via APIs for customers using Intercom’s AI Products (USA).
• Twilio, Inc. - SMS and Phone functionality (USA).
• Dialog360, Inc. - WhatsApp functionality (Germany)