Tools & Craft

Thoughts on the future of customer service, from the people and teams creating it.

BFCM Strategies

Ecommerce Technology

Customer Engagement

Latest Blog

5

min read

Replying to Instagram Comments: Mastering The Ultimate Guide for 2024

Master Instagram comment management in 2024! Learn effective strategies to handle positive, negative, and spam comments, boost engagement, and leverage AI tools like Richpanel's Social Media Moderator for streamlined interactions. Optimize your brand’s presence and enhance customer satisfaction with these expert tips.

8

min read

Outsourcing Customer Service: Pros and Cons

Outsourcing customer service is an increasingly popular option for businesses looking to optimize their operations. In this article we explore the pros and cons of outsourcing your customer service operations.

Founder's Office

8

min read

AI for Customer Service in 2024: Examples & Tips

Looking to implement the right AI for your customer service team? Discover best practices, tools, and strategies for implementing AI the right way.

Founder's Office

7

min read

Game, Set, Match: Retention Strategies to Win your Customers Over

Are you struggling to retain customers despite having successful BFCM campaigns this year? Here's things your current retention strategy may be missing

6

min read

Woocommerce Live Chat Plugins [Benefits & Best Practices]

All about Best Live Chat Solutions for Your Woocommerce Store. Learn more on ✓ Best Live chat Plugin ✓ It's Importance ✓Features & More.

7

min read

What is Multi Channel Customer Service? Benefits & Challenges

Here’s Why Your Multi Channel Customer Service Strategy Isn’t Working. Learn more on Benefits, Challenges and Implementation of Multi-channel Customer Support

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