Customer Stories
More than 1500+ brands use Richpanel daily to provide exceptional customer service.
How Snow automated customer service to put a smile on 500,000+ customers
87%
Customer Satisfaction Score
60%
Reduction in tickets
Gorgias
Previous Helpdesk
50% of support tickets are now resolved by the customers using self-service
50%
Reduction in Tickets
1 min
First Response Time
94%
Customer Satisfaction Score
Pawz closes 55% of all tickets with self-service
55%
Self Service Rate
7 secs
First Response time
19,000
Tickets backlog cleared
WatchPilot championed customer loyalty by resolving issues fast
10 min
First Response time
43%
Reduction in tickets
14%
Converted Conversations
The Frenchie team reduced their tickets by half, the moment Richpanel went live!
47%
Reduction in tickets
87%
Customer Satisfaction Score
45%
Self Service Rate
How Bicycle warehouse provided quality service and gained customer loyalty.
84%
Customer Satisfaction Score
3 min
First Response Time
Live Chat
Previous Helpdesk
BumpBoxx reduced first response time to less than 10 min with Richpanel
42%
Reduction in Tickets
<10 min
First Response Time
40%
Self Service Rate
The Protein Works is serving customers in 10+ languages
10+
Supported Languages
87%
Customer Satisfation
50%
Reduction in Tickets