Your turn to provide exceptional customer service
Reduction in tickets
As we set out to deliver 24×7 support, Richpanel’s self-service platform helped reduce tickets by 40% and we are improving on that.
With self-service taking care of routine queries, our agents are catering uniquely to the customer and a significant portion of our conversations now convert into sales.
Ease of use for the customer. Easy authentication, easy access to order and account info, and natural flow to self-resolve frequently asked questions.