How Bicycle warehouse provided quality service and gained customer loyalty.

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Key Results


84%

Customer Satisfaction Score

3 min

First Response Time

Live Chat

Previous Helpdesk

Background

  • Mission – “To inspire your passion to ride so you enjoy more fitness, freedom and fun in your life”.
  • Omnichannel retailer. Operating 5 stores across the U.S and selling Online.
  • Enjoying 30% + revenue growth in 2020. Focused on great service in-store or online.

What problems were you trying to solve

  • Could not give immediate feedback/answers to our guests and let them help themselves.
  • We were unable to respond with a correct answer with complete details.
  • We wanted to scale up our business to a bigger level with less human resources.

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