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customer
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thinx customer
puppy dogs customer
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bumboxx
natural foods
bumpboxx
natural food
bumboxx
natural foods
Key Result
$2.1M
Support-driven revenue
30%
Self-service automation
$500k
Saved on support costs

How Ridge Scaled Support, Boosted Revenue by $2.1M, and Saved $500K — While Lowering Headcount

Ridge cut their support team by 4 while generating $2.1M from CX. Learn how they automated 30% of inquiries, saved $500K, and boosted CSAT to 89% with Richpanel's platform.

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Key Result
2.2 -> 3.8
Trustpilot score in first 30 days
90%
CSAT Score
72%
Support Automated
How Pela Cut Support Costs by 50% and Boosted Trustpilot Ratings — Without Hiring More Agents
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Key Result
2.2 → 4.0
Trustpilot score in first 60 days
$1.5M+
Revenue generated from Support
46%
Support Tickets Automated
How Jones Road Beauty Automated 46% of Support & Added $1.5M in Revenue — Without Hiring More Agents
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Key Result
7 Min
First Response Time
11%
Conversations to Revenue
<1 Min
Resolution Time
From Siloed Tools to Full CX Control: Bicycle Warehouse Cut First Response Times to 7 Minutes
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Reviews

See what our customers have to say!

Richpanel Rating
"The best CRM I’ve used. Believe me! If you want the best E-commerce CRM, Richpanel is a highly recommended one. I've already used this for many years now and recommended it to my clients."
Watch Pilot
Richpanel Rating
"We're always finding more ways to take advantage of all the Richpanel features! Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent. "
Plastic Printers
Richpanel Rating
"Richpanel has finally allowed me to give customers the service experience I want, without having to do a massive amount of difficult website modification. We can meet people right where they're at, with specific answers to their specific questions. As we grow, it will only be more and more useful to have Richpanel by our side. I couldn't recommend it more!"
Ra Optics
Richpanel Rating
"The decision was easy to choose Richpanel! What really sold me though was the team behind the software. Through our entire journey they have always been at our reach to address any concern, offer advice, and make sure we were set up for success."
Frenchie Bulldog
Richpanel Rating
"The possibilities with Self-service are absolutely limitless! No one came close to what this system could do alone for us! Our ticket volume ended up decreasing by 55%."
Puppy Dogs & Icecream
Key Result
55%
Automated Resolutions
9.5%
Conversations to Revenue
90%
CSAT
Alaskan King Crab Co. Cut Support Load By 55% and Increased CSAT to 80% Without Hiring
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Key Result
70%
Automated resolutions
90%
CSAT
12%
Conversations To Revenue
Z Natural Foods Automated 70% of Support & Drove 12% of Conversations to Revenue
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Key Result
95%
CSAT
9,000
Tickets closed with self-service
51%
Automated resolutions
Frenchie Cut Tickets by 51% and Hit 95% CSAT WITHOUT Expanding Their Team
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Key Result
40%
Automated resolutions
93%
CSAT
5 seconds
Median resolution time
Bumpboxx Cut Support Volume With 5-Second Resolution WITHOUT Hiring 13 More Agents
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Key Result
60%
Automated Resolutions
1 Min
First Response Time
95%
CSAT
SheThinx Transformed Multi-Channel Support Into a Seamless, Scalable System With 1 Min First Response Times & 95% CSAT
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