Your turn to provide exceptional customer service
TheProteinWorks is serving customers in 10+ languages
Key Results
10+
Supported Languages
87%
Customer Satisfation
53%
Reduction in Tickets
Background
- The Protein Works: Innovation is in the DNA. The premier Sports Nutrition brand.
- Award-winning products. Putting pure quality & wow service ahead of anything else.
- Shipped over 1 million orders, into 50 different countries. And a 5 million social reach.
What problems were you trying to solve
- Improve customer experience and wow with features that fit the modern consumer
- Technical competence to tightly integrate with our Magento platform.
- Find a better solution than Zendesk that can deliver genuine cost efficiencies
Migrated from
What results were you able to achieve after moving to Richpanel
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53%
Reduction in Tickets
24×7 Self-service and 53% reduction in tickets. Backed up by a small team of trained agents. Cut down complexity and costs!
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87%
CSAT
We not only localized the language but improved accuracy of information with top-notch integration with Magento
